Legacy VPN configuration
Standard: remote-access credentials are rotated at least every 90 days.
Handoff from the agent
What it knows
VPN applianceSSL VPN, firmware from 2019
Shared credential age412 days
Daily users14
Customer approvalMarc P., 14:05
What it tried
✓Found the shared credential and who uses it ✓Prepared a rotation with the standard skill ✕Pre-check failed: this firmware keeps a second copy of the credentialWhy it stopped · confidence 61%
This setup doesn't match the 6 configurations I know. Rotating now could lock out 14 people. I think the second copy must be updated first, but I haven't seen that done.
TD
Your work
42 minFound the second credential store in the configuration backup
Created a new credential and updated the second store first
Pushed the new connection profile to 14 laptops
Tested the connection from 2 laptops
Revoked the old credential
Verified: 14 of 14 users connected; the old credential is refused
We learned something new
17 other customers run this same VPN setup.
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